Shipping policy

Lokah & Co – Shipping Policy

At Lokah & Co, every piece is carefully curated, thoughtfully packaged, sent with complimentary delivery with the intention of creating a beautiful experience the moment it arrives at your doorstep. Below is everything you need to know about how we ship your order.

Processing Times

All orders are packed with care in Sydney, Australia.

  • Standard processing: 1 business day

  • Orders placed on weekends or public holidays will be packed the next business day.

  • During peak periods (new launches, holidays), processing times may extend slightly.

You’ll receive tracking details via email as soon as your order is on its way.

🚚Shipping within Australia*

We use Australia Post for the majority of our deliveries as they provide the most reliable, secure, and nationally consistent service for our fragile and premium homewares.

Free Standard Shipping on all orders

  • Typically 2–6 business days depending on your location

  • Fully tracked and delivered safely to your door or local Post Office.

Delivery Areas

We ship Australia-wide, including PO Boxes, Parcel Lockers and regional locations.

Please note that delivery times may be longer for rural communities and remote regions.

We are currently unable to deliver to selected remote postcodes, including:
0800–0999, 2898, 2899, 4800–4899, 5223, 6161, 6701–6799, 7151, 7255 and 7256.

If you have any questions regarding delivery to your location, please contact our team at hello@lokahandco.com.au.

🧽 Packaging & Fragile Items

Your pieces are wrapped and protected with care.
We use a combination of foam fitted packaging and recycled materials to ensure your items arrive safely.

If your order arrives damaged (rare, but possible), please email us within 48 hours with photographs so we can assist you promptly.

Change-of-Mind Returns

Because our products are delicate and packaged specifically to prevent breakage, we are unable to offer free return shipping for change-of-mind returns.

If you would like to return an item:

  • Please contact us within 14 days of receiving your order

  • Items must be unused and in their original packaging

  • Return shipping costs are the responsibility of the customer

  • Refunds are processed once the item is safely returned to us

For customers in rural or remote areas, return shipping costs may be higher than standard metropolitan rates.

Faulty or Damaged Items

If your item arrives damaged or faulty, we will replace or refund it at no cost to you.

To help us resolve this quickly, please contact us at: hello@lokahandco.com.au within 48 hours of delivery with:

  • your order number

  • clear photos of the item and packaging

We will take care of the rest.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost in transit, please contact us at any time at: hello@lokahandco.com.au. We’ll work with Australia Post to locate your order and ensure you are taken care of.

Need help?

We’re here for you.
If you have any questions about your order, delivery, or returns, please reach out to our team at: hello@lokahandco.com.au